Refund Policy

Thank you for shopping at FolioStudioCanyon. If you are not entirely satisfied with your purchase, we're here to help. This policy explains the conditions under which we may offer refunds or exchanges for items purchased from our website, foliostudiocanyon.sbs. Please read this policy carefully to understand your rights and our obligations.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you will need to provide the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund using your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at the following number: +39 055 212345.

Exchanges

If your purchase is defective or damaged, we will happily exchange the product for the same item, send you a replacement, or provide a full refund. Please call us in advance to arrange for defective or damaged goods.

Non-returnable items

Please note that we do not accept returns for gift cards or perishable goods such as food, unless they are of unsatisfactory quality. However, if your pizza does not meet the quality you’d expect from FolioStudioCanyon, please reach out to us and we will address your concerns accordingly.

Cancellations

If you wish to cancel your order, you can do so within 1 hour of placing the order. Beyond this timeframe, we cannot guarantee order cancellation as your order might have already been processed.

Amendments to this Policy

We may update this Refund Policy from time to time. You are advised to review this page periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Local Law Compliance

This Refund Policy is created in compliance with local laws and regulations of Florence, 50123, Via della Scala, 35, Pizzeria La Gustosa. For any matters not covered by this policy, we will proceed in a manner that is compliant with local consumer protection laws.

We value your satisfaction and appreciate your understanding of our policies. Thank you for choosing FolioStudioCanyon for your meals and we look forward to serving you again.